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Customer Service Officer

2 months ago


Morwell, Victoria, Australia Latrobe City Council Full time
About the Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Officers/Lifeguards at Latrobe Leisure Facilities.

As a Customer Service Officer/Lifeguard, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of our patrons, and maintaining a clean and tidy facility.

Key Responsibilities
  • Supervise the public using the facilities and maintain a safe and enjoyable environment
  • Enforce centre behaviours and safety rules as required, and be familiar with emergency First Aid and evacuation procedures
  • Handle telephone and counter enquiries, and input data into the computer to update attendance, membership records, and record bookings in programs
  • Keep the facilities clean and tidy at all times, and contribute to the overall health and well-being of our customers
About You

We are looking for individuals who possess excellent customer service skills, a commitment to providing a safe and enjoyable experience for our patrons, and the ability to work effectively in a team environment.

You will need to have a Level 2 First Aid Certificate and a current pool lifeguard qualification, and be willing to obtain a National Police Check and Working with Children's Check.

What We Offer

As a valued member of our team, you will have access to a range of training and development opportunities, including a structured Leadership Development Program and study assistance.

We offer flexible working options, a supportive work environment, and the opportunity to make a positive impact in our community.