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Customer Service Officer
2 months ago
We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Officers/Lifeguards at Latrobe Leisure Facilities.
As a Customer Service Officer/Lifeguard, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of our patrons, and maintaining a clean and tidy facility.
Key Responsibilities- Supervise the public using the facilities and enforce centre behaviours and safety rules as required
- Maintain vigilant observation of all activities in the pool area and take action as required
- Be familiar with emergency First Aid and evacuation procedures and take action as required
- Handle telephone and counter enquires and input data into the computer to update attendance, membership records, and record bookings in programs
- Keep the facilities clean and tidy at all times
- Level 2 First Aid Certificate
- Current pool lifeguard qualification
- Excellent customer service skills and ability to work in a team environment
- Experience in cash handling and computer system experience
- High attention to detail
Latrobe City Council is an equal opportunity employer who invests heavily in our employees. We offer a range of training and Personal Development opportunities, including a structured Leadership Development Program and study assistance, and flexible working options.
We value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.