Regional Dealer Service Lead

5 days ago

Brisbane, Queensland, Australia beBeeTerritoryCustomerSupport Full time $115,000 - $142,500

**Job Opportunity:**

We are seeking a Territory Customer Support Manager to join our organization.

The primary purpose of this role is to focus on developing the dealer's customer support capability while holding dealers accountable for achieving agreed goals.

Key responsibilities include driving product and performance issue resolution, administering company product warranty and product improvement program policies, and fulfilling duties of the customer contact center.

Additional responsibilities include setting dealer goals, assisting dealers to develop product support capabilities, and driving dealer management to establish learning paths for key customer support roles within the dealership.

Required skills and qualifications include technical knowledge, business knowledge, strong communication skills, relationship management, and ability to drive sustainable results and deliver customer results.

Benefits include flexible working arrangements, social activities, health and safety programs, ongoing training and development opportunities, paid parental leave, annual leave loading, purchase leave available, paid community leave, and free parking.

Our organization values its people and provides a broad range of benefits that foster innovation and achievement.

**What We Offer:**

  • Competitive remuneration package
  • Flexible working arrangements
  • Social activities
  • Health and safety programs
  • Ongoing training and development opportunities
  • 14.5% Super if you choose to go with John Deere Mercer Super Plan
  • 16 Weeks paid parental leave for new parents
  • Annual Leave loading
  • Purchase Leave Available
  • Paid Community Leave
  • Free Parking

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