Regional Service Manager

6 days ago

Brisbane, Queensland, Australia GWM Full time $120,000 - $180,000 per year

Are you ready to join one of Australia's most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so we have an exciting opportunity for you

About GWM Australia:

Located in Yatala, QLD, GWM is at the forefront of Australia's automotive market, bringing innovative, high-quality vehicles to customers across the country. From our popular Haval & Tank SUVs to the rugged Cannon Ute and cutting-edge Ora EV, we are redefining the driving experience.

With ambitious growth plans and a commitment to excellence, GWM is the place to accelerate your career and make a real impact.

Why Join Us?


• A dynamic, fast-paced environment where your contributions are valued


• A strong work-life balance, including work-from-home flexibility


• A culture driven by innovation, collaboration, and success


• Opportunities for career growth and professional development


• Access to 24/7 counselling services for you and your family


• 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers


• A fully maintained vehicle

About the Role:

Reporting to the State Manager, Northern Region, the Regional Service Manager plays a critical role in enhancing the aftersales performance of the dealer network by driving business improvements and providing expert technical support. This includes visiting dealerships to perform the following:


• Act as the primary point of contact for all service-related issues within the assigned region.


• Collaborate with dealership service teams to develop and implement strategies that improve service quality, efficiency, and customer satisfaction.


• Monitor dealer service operations and provide feedback, guidance, and support to ensure adherence to GWM policies and standards


• Assess the technical training needs of dealer service teams and coordinate with the national training department to deliver comprehensive programs


• Analyse key performance indicators (KPIs) such as First-Time Fix Rate, Warranty Repair Efficiency, Customer Satisfaction Index (CSI), and Technician Productivity


• Provide direct support to dealership technicians for technical bulletins, campaign information, complex diagnostics and repair issues.


• Actively engage with dealership service teams to resolve escalated customer complaints and enhance the overall service experience.

Skills and Experience:


• Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field; or equivalent experience in the automotive industry.


• Minimum of 7 years of experience in automotive service management, including at least 3 years in a regional or multi-location role, preferably with an OEM or large dealer group.


• Strong technical background with experience in automotive diagnostics and repair. ASE Master Technician Certification or equivalent is a plus.


• Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.


• Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.


• Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.


• Willingness to travel extensively within the assigned region

JOIN OUR RAPIDLY GROWING TEAM

Become a vital part of a dynamic team representing one of Australia's fastest-growing automotive brands

If you're ready to embark on a rewarding journey with us, APPLY NOW

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