Regional Service Manager

Are you ready to join one of Australia's most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so we have an exciting opportunity for you

About GWM Australia:

Located in Yatala, QLD, GWM is at the forefront of Australia's automotive market, bringing innovative, high-quality vehicles to customers across the country. From our popular Haval & Tank SUVs to the rugged Cannon Ute and cutting-edge Ora EV, we are redefining the driving experience.

With ambitious growth plans and a commitment to excellence, GWM is the place to accelerate your career and make a real impact.

Why Join Us?

• A dynamic, fast-paced environment where your contributions are valued
• A strong work-life balance, including work-from-home flexibility
• A culture driven by innovation, collaboration, and success
• Opportunities for career growth and professional development
• Access to 24/7 counselling services for you and your family
• 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers
• A fully maintained vehicle

About the Role:

Reporting to the State Manager, Northern Region, the Regional Service Manager plays a critical role in enhancing the aftersales performance of the dealer network by driving business improvements and providing expert technical support. This includes visiting dealerships to perform the following:

• Act as the primary point of contact for all service-related issues within the assigned region.
• Collaborate with dealership service teams to develop and implement strategies that improve service quality, efficiency, and customer satisfaction.
• Monitor dealer service operations and provide feedback, guidance, and support to ensure adherence to GWM policies and standards
• Assess the technical training needs of dealer service teams and coordinate with the national training department to deliver comprehensive programs
• Analyse key performance indicators (KPIs) such as First-Time Fix Rate, Warranty Repair Efficiency, Customer Satisfaction Index (CSI), and Technician Productivity
• Provide direct support to dealership technicians for technical bulletins, campaign information, complex diagnostics and repair issues.
• Actively engage with dealership service teams to resolve escalated customer complaints and enhance the overall service experience.

Skills and Experience:

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field; or equivalent experience in the automotive industry.
• Minimum of 7 years of experience in automotive service management, including at least 3 years in a regional or multi-location role, preferably with an OEM or large dealer group.
• Strong technical background with experience in automotive diagnostics and repair. ASE Master Technician Certification or equivalent is a plus.
• Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.
• Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
• Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
• Willingness to travel extensively within the assigned region

JOIN OUR RAPIDLY GROWING TEAM

Become a vital part of a dynamic team representing one of Australia's fastest-growing automotive brands

If you're ready to embark on a rewarding journey with us, APPLY NOW

Salary match

Number of applicants

Skills match

Your application will include the following questions:

• Can you briefly describe your relevant work experience?
• How many years' experience do you have in automotive service management?
• What relevant qualifications / certificates do you hold?
• What is your required notice period?
• What are your base salary expectations?
• And add any other expected benefits. Please describe your working rights in Australia.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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