Regional Service Manager

15 hours ago

Brisbane, Queensland, Australia GWM Australia & New Zealand Full time
Overview

Are you ready to join one of Australia's most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so we have an exciting opportunity for you

About GWM Australia

Located in Yatala, QLD, GWM is at the forefront of Australia's automotive market, bringing innovative, high-quality vehicles to customers across the country. From our popular Haval & Tank SUVs to the rugged Cannon Ute and cutting-edge Ora EV, we are redefining the driving experience. With ambitious growth plans and a commitment to excellence, GWM is the place to accelerate your career and make a real impact.

Why Join Us?

  • A dynamic, fast-paced environment where your contributions are valued
  • A strong work-life balance, including work-from-home flexibility
  • A culture driven by innovation, collaboration, and success
  • Opportunities for career growth and professional development
  • Access to 24/7 counselling services for you and your family
  • 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers
  • A fully maintained vehicle
About The Role

Reporting to the State Manager, Northern Region, the Regional Service Manager plays a critical role in enhancing the aftersales performance of the dealer network by driving business improvements and providing expert technical support. This includes visiting dealerships to perform the following:

  • Act as the primary point of contact for all service-related issues within the assigned region.
  • Collaborate with dealership service teams to develop and implement strategies that improve service quality, efficiency, and customer satisfaction.
  • Monitor dealer service operations and provide feedback, guidance, and support to ensure adherence to GWM policies and standards
  • Assess the technical training needs of dealer service teams and coordinate with the national training department to deliver comprehensive programs
  • Analyse key performance indicators (KPIs) such as First-Time Fix Rate, Warranty Repair Efficiency, Customer Satisfaction Index (CSI), and Technician Productivity
  • Provide direct support to dealership technicians for technical bulletins, campaign information, complex diagnostics and repair issues.
  • Actively engage with dealership service teams to resolve escalated customer complaints and enhance the overall service experience.
Skills And Experience
  • Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field; or equivalent experience in the automotive industry.
  • Minimum of 7 years of experience in automotive service management, including at least 3 years in a regional or multi-location role, preferably with an OEM or large dealer group.
  • Strong technical background with experience in automotive diagnostics and repair. ASE Master Technician Certification or equivalent is a plus.
  • Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.
  • Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
  • Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
  • Willingness to travel extensively within the assigned region
Join Our Rapidly Growing Team

Become a vital part of a dynamic team representing one of Australia's fastest-growing automotive brands

If you're ready to embark on a rewarding journey with us, APPLY NOW


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