Customer Service Representative

3 weeks ago


Bibra Lake, Australia Sika Full time
Job Title: Customer Services Officer

At Sika Australia, we are seeking a highly skilled and experienced Customer Services Officer to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Processing: Process customer orders, manage inventory, and ensure accurate and efficient order fulfillment.
  • Communication: Liaise with customers, internal teams, and external partners to ensure seamless communication and collaboration.
  • Problem-Solving: Analyze and resolve customer complaints, issues, and concerns in a fair and timely manner.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and experience.
Requirements:
  • Experience: At least 1 year of experience in a customer-facing role, preferably in a high-volume customer service environment.
  • Skills: Excellent communication, problem-solving, and time management skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required, with a focus on customer service, business, or a related field.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Supportive Environment: A supportive and inclusive work environment that encourages growth and development.
  • Training and Development: Opportunities for training and development to enhance your skills and knowledge.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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