Customer Service Representative

2 weeks ago

Bibra Lake, Australia Sika Full time

At Sika Australia, we're looking for a skilled Customer Service Officer to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and other channels.
  • Process customer orders and resolve any issues that may arise.
  • Collaborate with internal teams to ensure seamless customer service delivery.
  • Develop and maintain strong relationships with customers to drive loyalty and retention.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.

Requirements:

  • At least 1 year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

We're committed to providing a workplace that's inclusive and respectful. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you.

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