Bilingual Customer Service Representative

18 hours ago

Melbourne, Victoria, Australia SIX Payment Services Full time

Bilingual Customer Care Specialist Opportunity

We are seeking a highly skilled and multilingual customer care specialist to join our team at Worldline. As a Bilingual Customer Care Specialist, you will be responsible for providing exceptional support to our French and English-speaking merchants and partners.

Key Responsibilities:

  • Provide timely and effective support to merchants and partners through phone, email, and chat.
  • Offer basic education on our platform, including how to use the Merchant Portal and view reporting.
  • Act as the 'voice of our customers,' listening to their needs and sharing feedback with teams across the organization.
  • Troubleshoot with merchants on first-line account management and general processing questions.

Department Collaboration:

  • Participate in meetings with the team to discuss updates, payment integration requirements, outages, bug fixes, product launches, and project status.
  • Work closely with Customer Operations Specialists, Technical Specialists, and Senior Technical Specialists to learn and develop.
  • Organize daily work as part of a high-performance team.
  • Accept feedback and learn from experiences.
  • Regularly make suggestions to improve our platform and implement them to better support customers and partners.

Systems Support and Optimization:

  • Maintain detailed internal notes on OneDrive, documenting problems and solutions for other specialists to use.
  • Vote help articles up or down, providing feedback while being collaborative.

Requirements:

  • Fluent in both French and English.
  • Passionate about customer service.
  • Thrives in an environment where they are always learning and enjoys giving and receiving feedback.
  • 1-2 years of experience in a Customer Support role.
  • Strong individual contributor with a knack for sharing information, including outstanding written and verbal communication skills.
  • Passion for proper documentation and ticketing notes.

Nice to Have:

  • Basic technology competencies and experience working with APIs.
  • Payment's industry experience.

About Worldline:

We are on an exciting journey toward the next frontiers of payment technology. We look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.

Affirmative Action Plan and Equal Employment Opportunity Statement
Worldline provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

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