Donor Experience Coordinator

5 days ago


Melbourne, Victoria, Australia Lifeblood Full time

We are seeking a skilled and compassionate Centre Service Officer to join our team at the Melbourne CBD Donor Centre.

About Us

Lifeblood is a leading organisation dedicated to collecting, processing and distributing blood and blood products to hospitals across Australia. Our purpose is simple: life-giving donations, for life-changing outcomes.

As a Centre Service Officer, you will play a vital role in delivering an exceptional experience to our donors. Your responsibilities will include warmly greeting and welcoming donors, providing clear instructions on paperwork completion, preparing food and beverages, and monitoring donors post-donation.

Key Responsibilities:
  • Provide outstanding donor care and support
  • Maintain a safe and clean environment for donors
  • Collaborate with the centre team to ensure seamless operations
Requirements:
  • Excellent communication and interpersonal skills
  • Able to work varied shifts, including weekends and public holidays
  • Frequent lifting of up to 22.7kg and sitting for prolonged periods
What We Offer:
  • A competitive salary package of $65,000 - $75,000 per annum, depending on experience
  • A comprehensive training program to ensure your success
  • The opportunity to work in a diverse and inclusive team environment
  • Access to salary packaging benefits, including discounted private health cover

We are committed to fostering an environment where all employees can thrive and grow. If you are passionate about delivering exceptional donor experiences and have excellent communication skills, we encourage you to apply for this exciting opportunity.



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