
Call Allocator
2 weeks ago
The role of a Call Allocator is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.
As a Call Allocator, you will be responsible for allocating calls to Field Service Technicians and creating/updating customer records. You will also log breakdown requests ensuring that our customers receive timely support.
This entry-level position provides a solid foundation for learning our business and its operations. You will receive full training and ongoing support from our experienced team members.
Key Responsibilities:- Allocate calls to Field Service Technicians as required
- Create and update customer records
- Log breakdown requests
- A relationship-focused individual with excellent communication skills
- Strong presentation skills with the ability to articulate complex information effectively
- Effective communication skills to engage with colleagues and customers
- Positive attitude with a willingness to learn and grow within the organization
At our company, we pride ourselves on being a family-owned business with over 50 years of success in Australia. We offer an inclusive work environment and employee benefits that set us apart from others.
Some of our key benefits include:
- Comprehensive benefits program offering discounts and cashback from over 400 retailers nationwide
- Access to a health and wellbeing platform supporting mental, physical, and financial goals
- Corporate rates for private health insurance
- Inclusive working environment
- Employee Assistance Program providing confidential counselling options
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