Help Desk Coordinator

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $56,323 - $75,987
Customer Service Position

Your opportunity to contribute to a dynamic and supportive team environment.

Job Overview:

We are seeking a skilled Customer Service Consultant to join our Adelaide-based team on a permanent full-time basis. As part of our fast-paced office, your role will play a crucial part in ensuring the smooth operation of our administration and technical teams.

Key Responsibilities:
  • Receive and respond to over 50 inbound calls and email inquiries from various clients, including domestic, commercial, and builders.
  • Proactively engage with existing customers through outbound calls to promote products and services.
  • Efficiently resolve customer queries and concerns.
  • Schedule appointments for clients and convert incoming inquiries into sales opportunities.
  • Liaise with colleagues to ensure efficient office operations and maintain a positive work environment.
  • Meet call and internal sales targets while maintaining accurate customer records and database compliance.
Requirements:
  • Experience in customer service or call centre environments, with ability to multitask and handle pressure.
  • Confident in allocating and scheduling jobs for technicians.
  • Demonstrated phone sales experience and converting inquiries into sales.
  • Proficiency in using multiple database systems, email programs, and word processing packages.
  • Excellent verbal and written communication skills.
  • Able to work calmly under pressure while multitasking.
  • Proven problem-solving skills and ability to focus on delivering results.

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