
Front of House Coordinator
2 weeks ago
The role of a front-of-house coordinator plays a vital part in the overall experience of clients and visitors at our allied health clinic.
This dynamic position provides a professional, efficient, and warm welcome while supporting clinicians, the administration team, and remote staff in delivering high-quality services.
You will be responsible for managing reception duties, coordinating appointments, communicating with clients, and assisting with administrative tasks to ensure seamless collaboration between the in-clinic and remote teams.
Key Responsibilities:
- Greet clients, carers, and visitors warmly and professionally in person and over the phone.
- Schedule, confirm, reschedule, and cancel appointments in coordination with therapists and the remote admin team.
- Check in clients, notify therapists of arrivals, and manage waiting area flow.
- Process payments, issue receipts, and assist with claims (e.g., NDIS, Medicare).
- Maintain accurate and confidential client records, uploading documents as needed.
- Liaise effectively with therapists, intake, accounts, and remote admin team members to ensure continuity of service.
- Collaborate with the remote team to handle administrative workflows, including booking lists, report follow-up, and document management.
- Ensure the reception area is clean, organised, and stocked with necessary materials.
- Support the team with other administrative and operational tasks as required.
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