Front of House

2 days ago

Melbourne, Victoria, Australia GTK Full time $60,000 - $80,000 per year

Front of House & Administration Support

Location: Oakleigh, Melbourne

GTK is a national leader in the provision of Assistive Technology equipment. With a strong commitment to innovation and a solution-focused approach, we pride ourselves on fostering a high-performance and supportive culture.

We are currently seeking a friendly and professional individual to join our Oakleigh team as Front of House & Administration Support. This role is pivotal in shaping the first impression of GTK and requires someone who reflects our values of excellence, care, and customer focus.

About the Role

As the first point of contact for clients and visitors, you will play a vital role in ensuring exceptional customer service and smooth administrative support across our teams. You'll thrive in a fast-paced environment and bring a positive, proactive approach to your work.

Key Responsibilities

  • Answering incoming calls and triaging across departments
  • Coordinating and triaging new referrals for AT Consultants and Service Technicians
  • Managing web and email inquiries via the GTK inbox
  • Updating and maintaining customer records in our CRM system
  • Supporting internal teams through the sales order process
  • Greeting visitors and representing GTK at the front desk
  • Performing day-to-day administrative tasks as directed by unit and regional managers
  • Overseeing stock and inventory of office supplies

What We're Looking For

  • A can-do attitude and professional demeanor
  • Strong communication and interpersonal skills
  • Proven ability to work well in a team-oriented environment
  • Excellent time management with the ability to prioritise effectively
  • A history of professional success and commitment to service excellence

Experience with Microsoft Dynamics 365 and Klevr is highly regarded.

Additional Requirements

As an NDIS-registered provider, all GTK staff must meet the NDIS Quality and Safeguards Framework standards.


To Apply:

Please forward your resume and a cover letter to:

Ermanda Ajaka

Client Services Manager

Note: Only shortlisted applicants will be contacted.

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