Fitness First Recruitment Specialist
5 days ago
Fitness First is a globally recognised leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria. Our mission is to empower thousands of people to put themselves first and lead fearless and extraordinary lives.
**Role Overview**
We are seeking an experienced Member Support Consultant to join our team at Sylvania. As a key member of our sales team, you will be responsible for driving membership growth by performing outreach activities, generating and converting leads, and providing exceptional customer service that motivates members to continue their fitness journey.
Salary and Benefits
The estimated salary for this role is AU$55,000 - AU$65,000 per year, depending on experience. In addition to a competitive base salary, we offer a complimentary Platinum Fitness First membership, anniversary leave days, and recognition for service awards. You will also have the opportunity to develop your career across our brands, locations, and disciplines through our Gold Certification and Emerging Leader awards.
Key Responsibilities
This role requires a proactive and goal-focused individual who can drive sales promotions and referrals campaigns to contribute to club sales budgets. Key responsibilities include:
- Generating and converting high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities;
- Achieving the required number of lead contacts via telephone to maximise sales opportunities;
- Providing sales presentations and tours to prospective members;
- Creating great member journeys via positive and personalised interactions;
- Achieving successful outcomes to enquiries;
- Opening and closing the club as per the club roster;
- Active involvement in member retention programs, inspiring members to continue their fitness journey;
- Regular service calls to new and existing members to keep them engaged in their journey.
Requirements
To be successful in this role, you will require:
- A current First Aid & CPR certificate;
- A problem-solving mindset, with the ability to provide solutions that meet the needs of our potential members;
- Excellent communication skills, with the ability to talk to anyone with ease and inspire them to take action;
- Drive and a willingness to continuously excel yourself;
- A team player attitude, with the ability to rally through hard times and celebrate personal and team success;
- Customer-focused, with the ability to build rapport with people of all backgrounds and motivate them to achieve their goals.
About Fitness & Lifestyle Group
Fitness & Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
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