Order Processing Specialist

1 week ago

Sydney, New South Wales, Australia beBeeorderProcessing Full time $70,000 - $80,000

About the Role

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We are seeking an Order Processing Expert to join our team. This is a crucial role in maintaining data accuracy, improving automation, and enforcing strict compliance with internal policies and procedures.

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The ideal candidate will have 5+ years' experience in sales order processing/order management from the manufacturing/industrial sector. They should possess excellent interpersonal skills, strong customer and negotiation-focused mindset, and ability to manage multiple tasks efficiently.

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Key Responsibilities

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  • Review customer orders for accuracy and completeness, identifying errors such as invalid or superseded part numbers.
  • Maintain a touchless order processing approach, managing variations between customer documents and system data.
  • Support the transition of customers to automated order management solutions to enhance efficiency.
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Product Knowledge & Customer Support

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  • Develop a strong understanding of key product lines to assist with order processing.
  • Identify and suggest replacements or alternative products for discontinued items.
  • Provide policy-compliant product guidance, ensuring 100% order accuracy and obtaining customer approval before processing changes.
  • Communicate product details effectively and assist with order-related enquiries.
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Order Processing Compliance & Application Support

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  • Manage and update customer portals, ensuring strict compliance with company policies to prevent errors and disputes.
  • Enforce strict order placement protocols, ensuring data accuracy before processing.
  • Assist customers in transitioning to EDI or standardized invoicing and order submission methods to improve efficiency.
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Requirements

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  • 5+ years' experience in sales order processing/order management from the manufacturing/industrial sector.
  • Excellent interpersonal skills.
  • Strong customer and negotiation-focused mindset.
  • Able to manage multiple tasks and deadlines efficiently.
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About Us

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We are a leading manufacturer of electro-pneumatic and industrial automation components. Our success has been achieved through our commitment to providing customers with Japanese quality, customer-centric design, locally manufactured products backed by unrivalled commercial support.

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