Emergency Department Front Desk Assistant

19 hours ago

Geelong, Victoria, Australia beBeeProfessional Full time $7,779 - $8,136
Job Overview

We are seeking a skilled professional to join our team as a Receptionist in the Emergency Department.

Your key responsibilities will involve providing exceptional support and assistance to patients, visitors and caregivers, directing queries accordingly.

Key Responsibilities:
  • Participate in handovers between shifts ensuring seamless communication and coordination.
  • Coordinate telephone calls and messages promptly and professionally.
  • Maintain patient records with accuracy and currency of details.
  • Assist patients, visitors and the general public with enquiries and directions.
  • Receive and create pre-admission forms, checking health insurance details and notifying patients of any extra charges they may incur.
  • Admit new admissions for the day in a timely manner.
  • Distribute and coordinate ingoing and ongoing mail and faxes.
  • Perform photocopying and other duties as required.
  • Coordinate with the Manager or Hospital Coordinator of any problems encountered whilst on duty.
  • Develop cordial relations with patients, family, all ancillary staff and other members of the department.
  • Work collaboratively with Doctors and Nurses, assisting with administrative tasks as needed.

Successful candidates will possess superior communication skills, with the ability to relate to hospital staff, patients, families and medical staff.

As a valued member of our team, you will be committed to and supporting our Mission and Values, with patient care at the core of everything you do.

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