Front Desk Service Coordinator

2 weeks ago

Geelong, Victoria, Australia beBeeCustomerService Full time $60,000 - $72,000

About this role

We're seeking a highly organised and people-oriented Front Desk Specialist to be the heart of our gym.

This is a crucial role for someone who takes ownership of their work, contributes to a positive experience, and provides comprehensive support to members and visitors.

You'll be the first face our members see, managing daily operations at the front desk, ensuring a smooth and organised environment. From greeting guests with a friendly smile to handling payments and answering inquiries, your role is key to our success.

Key Responsibilities

  • Greet all visitors and members with a warm, friendly, and professional demeanour.
  • Manage front desk operations, including answering phones, processing payments, and handling member inquiries.
  • Provide comprehensive information about our programs, pricing, and services.
  • Take ownership of administrative tasks, such as managing party and event bookings, updating our member management system, and assisting with stock and inventory.
  • Maintain a clean and organised reception area, contributing to the overall housekeeping standards of the gym.
  • Assist with creating and updating signage and promotional materials using Canva.
  • Administer basic First Aid and complete incident reports as needed.

Requirements

  • Exceptional customer service and communication skills.
  • A positive, friendly, and professional demeanour.
  • Strong organisational and multitasking abilities, with the capacity to work independently.
  • Proficiency in basic computer skills and the ability to quickly learn new software.
  • The ability to handle high pressure situations calmly and effectively.
  • A proactive and helpful attitude, with a willingness to go the extra mile.
  • Reliability, punctuality, and a strong work ethic.

What you'll gain

This role offers the opportunity to make a significant impact on our team and our members' experience.

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