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Dental Front Desk Associate
3 weeks ago
We are seeking a highly skilled and experienced front desk dental professional to join our team.
- Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling with accuracy and efficiency.
- Administrative Support: Handle phone calls, emails, and inquiries, providing timely information about treatments and addressing patient concerns or complaints professionally.
- Billing and Insurance: Process payments and manage billing inquiries effectively, assisting patients with payment plans and verification as needed.
- Records Management: Maintain accurate and confidential patient records, ensuring compliance with regulations and industry standards.
- Office Organisation: Maintain a clean and organised reception area, ensuring that all necessary materials are readily available.
- Team Collaboration: Work closely with dental staff to ensure efficient patient flow and effective communication between the front and back office.
- Prior experience is essential for this role.
- A Cert III or IV in Dental Assisting is beneficial but not mandatory.
- Excellent verbal and written communication skills are required.
- The ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment is crucial.
- Capability to address patient concerns and resolve issues with professionalism and empathy.
- Attention to detail is vital for maintaining high-quality patient care and confidentiality.
