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Front Desk Specialist
2 weeks ago
Join the Geelong Ninjas Team as Our Front Desk Specialist
Do you have a passion for providing exceptional customer service and creating a welcoming environment? Geelong Ninjas is seeking a dedicated and proactive Casual Reception / Front Desk Specialist to be the heart of our gym.
This is a crucial role for someone who is not just an administrator but a knowledgeable point of contact who takes ownership of their work and contributes to a positive experience for everyone who walks through our doors.
This casual position starts at approximately 10-15 hours per week, with the potential to increase for the right candidate. Availability for weekday afternoons / evenings and weekends is essential.
About the Role
As our Front Desk Specialist, you'll be the first face our members and visitors see.
You will manage daily operations at the front desk, ensuring a smooth and organised environment. From greeting guests with a friendly smile to handling payments and answering detailed inquiries about our programs, your role is key to our success.
You'll be a trusted resource, providing support and information, and ensuring that every interaction is positive and professional.
Key Responsibilities
- Greet all visitors and members with a warm, friendly, and professional demeanour.
- Manage front desk operations, including answering phones, processing payments, and handling member inquiries.
- Provide comprehensive information about our programs, pricing, and services.
- Take ownership of administrative tasks, such as managing party and event bookings, updating our member management system, and assisting with stock and inventory.
- Maintain a clean and organised reception area, contributing to the overall housekeeping standards of the gym.
- Assist with creating and updating signage and promotional materials using Canva.
- Administer basic First Aid and complete incident reports as needed.
What We're Looking For
The ideal candidate will have:
- Exceptional customer service and communication skills.
- A positive, friendly, and professional demeanour.
- Strong organisational and multitasking abilities, with the capacity to work independently.
- Proficiency in basic computer skills and the ability to quickly learn new software.
- The ability to handle high pressure situations calmly and effectively.
- A proactive and helpful attitude, with a willingness to go the extra mile.
- Reliability, punctuality, and a strong work ethic.
- A Basic First Aid certification is required.
If you are a highly organised, people-oriented individual who is ready to make a significant impact on our team and our members' experience, we encourage you to apply.
To apply, please click the "Apply Now" button.
Please note that only candidates who upload a separate cover letter for this role along with their resume will be forwarded for review.
Job Type: Casual
Work Location: In person
