
Process Excellence Lead
2 days ago
Job Overview
The Operations Manager is responsible for leading a team of analysts in driving service excellence across the region.
This role requires strong analytical and people skills to drive results.
Main Responsibilities:
- Develop and implement strategies for process improvement.
- Mentor analysts to compile, review, analyze, and report on KPIs.
- Identify and develop action plans for service improvement opportunities.
- Set standards for performance and monitor actual performance.
- Lead quality assurance activities and projects.
Audits and Compliance:
- Review policies and procedures.
- Conduct internal audits.
- Manage compliance for the region.
Requirements:
- Previous experience in process improvement or management with leadership skills.
- Experience in Lean / Six-sigma methods advantageous.
- Five years' experience in a related industry advantageous.
- Proficient in Microsoft Office.
- Excellent communication, analytical, time management, problem-solving, attention to detail, and ability to work under pressure.
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