Process Excellence Lead

2 days ago


Australia beBeeExcellence Full time $140,000 - $170,000

Job Overview

The Operations Manager is responsible for leading a team of analysts in driving service excellence across the region.

This role requires strong analytical and people skills to drive results.

Main Responsibilities:

  • Develop and implement strategies for process improvement.
  • Mentor analysts to compile, review, analyze, and report on KPIs.
  • Identify and develop action plans for service improvement opportunities.
  • Set standards for performance and monitor actual performance.
  • Lead quality assurance activities and projects.

Audits and Compliance:

  • Review policies and procedures.
  • Conduct internal audits.
  • Manage compliance for the region.

Requirements:

  • Previous experience in process improvement or management with leadership skills.
  • Experience in Lean / Six-sigma methods advantageous.
  • Five years' experience in a related industry advantageous.
  • Proficient in Microsoft Office.
  • Excellent communication, analytical, time management, problem-solving, attention to detail, and ability to work under pressure.


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