Sales Support and Operational Excellence Lead

2 days ago


Australia beBeeLeadership Full time $220,000 - $250,000
Lead Sales Support and Operations

We are seeking an experienced leader to drive sales support and operational excellence in our Enterprise division.

  • Develop and implement a scalable sales strategy, coordinate the customer assistance function, and ensure a seamless customer journey.
  • Lead the MNS quoting and operations team for seamless integration and support of technology delivery.
  • Drive automation and standardisation across ICT support processes to reduce manual effort and increase service reliability.
  • Lead the offshore operating model, including capability planning, performance management, and execution.
  • Champion the exploration and implementation of AI and automation as a business owner.

You will be successful if you have:

  • Proven experience in leading sales support teams with a track record of delivering outstanding results.
  • Strong operational management skills with the ability to coordinate complex projects and ensure flawless execution.
  • Ambitious approach, with a passion for continuously improving and innovating.
  • Demonstrated ability to analyze data and metrics to make informed decisions and drive business success.
  • Excellent communication and leadership skills, capable of inspiring and motivating teams to achieve their best.

We offer a range of benefits, including:

  • Inclusive paid parental leave.
  • Competitive leave and flexible working arrangements.
  • Ongoing growth opportunities through an extensive online learning catalogue.
  • Vibrant campus life, variety of facilities, and amenities.

This role is ideal for someone who is passionate about driving sales support and operational excellence, and has a strong background in leadership and project management. We encourage you to apply if you have the necessary skills and experience.



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