
Sales Support and Operational Excellence Lead
2 days ago
We are seeking an experienced leader to drive sales support and operational excellence in our Enterprise division.
- Develop and implement a scalable sales strategy, coordinate the customer assistance function, and ensure a seamless customer journey.
- Lead the MNS quoting and operations team for seamless integration and support of technology delivery.
- Drive automation and standardisation across ICT support processes to reduce manual effort and increase service reliability.
- Lead the offshore operating model, including capability planning, performance management, and execution.
- Champion the exploration and implementation of AI and automation as a business owner.
You will be successful if you have:
- Proven experience in leading sales support teams with a track record of delivering outstanding results.
- Strong operational management skills with the ability to coordinate complex projects and ensure flawless execution.
- Ambitious approach, with a passion for continuously improving and innovating.
- Demonstrated ability to analyze data and metrics to make informed decisions and drive business success.
- Excellent communication and leadership skills, capable of inspiring and motivating teams to achieve their best.
We offer a range of benefits, including:
- Inclusive paid parental leave.
- Competitive leave and flexible working arrangements.
- Ongoing growth opportunities through an extensive online learning catalogue.
- Vibrant campus life, variety of facilities, and amenities.
This role is ideal for someone who is passionate about driving sales support and operational excellence, and has a strong background in leadership and project management. We encourage you to apply if you have the necessary skills and experience.
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