Service Excellence Lead

5 days ago

Sydney, New South Wales, Australia beBeeExcellence Full time $60,000 - $80,000

Service Excellence Lead

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  • This role involves leading by example, ensuring seamless service delivery and fostering a positive team culture.">
  • You will be responsible for coordinating daily hotel operations, including check-in/check-out processes, accurate record-keeping, and effective task delegation to Receptionists.">
  • Conduct daily team briefings to share key performance indicators, promote cross-selling opportunities, and encourage continuous improvement.">
  • Provide exceptional service to guests, resolving complaints efficiently and professionally while maintaining a warm and welcoming demeanor.">
  • Manage reservations requests and report financial/yield data as required, driving business growth and revenue enhancement.">
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We value individuality and commit to giving back to our team members. Our mission is to create unforgettable experiences for our guests

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