Digital Service Excellence Lead

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $141,974 - $169,151
Job Overview

This is a leadership position in the Single Digital Patient Record where you will lead the management and continuous improvement of major incident, change, and problem management processes to support a stable and resilient digital environment.

Main Responsibilities
  • Lead the development and governance of incident and problem management frameworks to enable swift service recovery and root cause identification.
  • Collaborate with stakeholders to guide change implementation and reduce operational risk.
  • Drive the creation and maintenance of known error and change databases to support proactive issue resolution.
  • Conduct performance reviews and produce reports that measure impact, cost, and service improvement opportunities.
  • Coordinate major incident responses and post-incident reviews to drive continual service improvement and learning.

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