Process Excellence Lead

2 days ago

Sydney, New South Wales, Australia beBeeQuality Full time $200,000 - $260,000
Job Title: Premium Services Quality Assurance Manager

Premium services quality assurance is a critical function that ensures the highest standards of customer service and operational excellence across all aspects of the business.

The successful candidate will play a key role in strengthening the first line of defense by evaluating, monitoring, and refining operational processes in alignment with newly implemented internal control manuals.

This is a fantastic opportunity to collaborate with key stakeholders and business units, identify high-risk operational practices, and lead ongoing reviews of existing processes to enhance control effectiveness and support productivity gains across the department.

A few of your responsibilities will be:

  • Reviewing, monitoring, and revising operational processes across premium services
  • Supporting newly introduced internal control manuals
  • Ensuring adequate controls are documented in SOPs and training materials
  • Continually reviewing processes to ensure optimal controls are in place and productivity improvements are ongoing

The ideal candidate will have demonstrated success in driving process improvements and managing change initiatives. They will also possess strong knowledge of sector regulations, excellent problem-solving abilities, and strong stakeholder engagement skills.

Key qualities for this role include:

  • Strong business acumen and ability to develop and maintain robust processes and standard operating procedures (SOPs)
  • Ability to identify inefficiencies and implement effective solutions to enhance performance
  • Experience in creating and maintaining SOPs and workplace instructions

We welcome applications from diverse candidates who share our commitment to equality and inclusion. We offer flexible working options to find a balance between work and life that's right for you and your unique well-being needs.

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