Collections Team Leader

1 month ago

North Sydney, Australia Shift Full time

Company Description

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  

We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.  

Our unique approach and collaborative culture means you can build your career with support. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we’ve served (and counting)

Job Description

Are you an experienced leader with a passion for driving team performance and developing talent? We’re looking for a Collections Team Leader to manage and coach a team of collection officers, ensuring high engagement, performance, and capability. In this role, you’ll be responsible for the day-to-day management of your team, ensuring they meet organisational goals, handle escalations effectively, and contribute to continuous improvement initiatives. This is a great opportunity to lead a motivated team and play a key role in strengthening our credit control management framework.

What you'll do: 

  • Lead, coach, and develop a team of collection officers to ensure high performance and engagement.
  • Drive team results, achieving KPIs and maintaining quality service standards.
  • Serve as the point of contact for collections-related queries and escalations.
  • Allocate work, ensuring the portfolio is up to date and performance standards are met.
  • Support the implementation of new initiatives and continuous improvement projects.
  • Ensure compliance with regulatory requirements and best practices.
  • Collaborate with other departments to address challenges and improve operations.
  • Oversee account progression to ensure timely actions, including legal proceedings or repossession.

Qualifications

What you'll bring: 

  • Extensive experience in Commercial Collections, ideally with a proven track record of success in this area.
  • A background in People Management, with the ability to lead and develop teams.
  • Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines, Privacy Act).
  • Experience managing specialised portfolios (Hardship, Repossessions, or Legal) is preferred.
  • Ability to collaborate effectively with stakeholders at all levels.
  • Excellent relationship-building, communication, and phone management skills.
  • Resilient, results-driven, and adaptable. 

Additional Information

Key benefits: 

  • Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.  

  • Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.  

  • Family support – industry leading 26 weeks paid parental leave.  

  • Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones. 

  • Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you. 

  • Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities 

  • Collections Team Leader

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus,...

  • Collections Team Leader

    1 month ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus,...

  • Collections Team Leader

    1 month ago

    North Sydney, Australia Shift Full time

    Job DescriptionAre you an experienced leader with a passion for driving team performance and developing talent? We’re looking for a Collections Team Leader to manage and coach a team of collection officers, ensuring high engagement, performance, and capability. In this role, you’ll be responsible for the day-to-day management of your team, ensuring they...

  • Collections Team Leader

    2 months ago

    Sydney, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Team Leader Collections

    6 months ago

    Sydney, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Collections Team Leader

    1 month ago

    Sydney, Australia OPS Garrison Lending Operations Pty Ltd Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Collections Team Leader Credit Management Specialis

    2 weeks ago

    Sydney, Australia S2M Full time

    Must have 7 + years experience within Collections - Up to $120k + super - Hybrid About the Role: Are you a passionate leader with a proven track record in credit and collections management? We're seeking an exceptional Collections Team Leader to drive our credit control strategy and elevate our team's performance. Your Impact As our Collections Team...

  • Team Leader

    2 months ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About the RoleThis position is responsible for supporting organisational goals by managing the collection function associated with direct customers and when requiring hardship support, maintaining, and fostering professional relationships with internal and external customers, minimising the organisations exposure to risk, developing policies and procedures...

  • Collections Team Manager

    3 weeks ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About Sg Fleet Australia Pty LtdEstablished in Australia, the UK, and NZ, Sg Fleet is a financial services company specializing in fleet management, vehicle leasing, and salary packaging. With a portfolio of over $2.5 Billion and 1200+ employees, we aim to provide innovative solutions for our clients.The Role: Collections Team LeaderWe are seeking an...

  • Collections Team Leader

    3 weeks ago

    Sydney, New South Wales, Australia OPS Garrison Lending Operations Pty Ltd Full time

    Job Title: Collections Team Leader - Special Servicing OperationsAbout OPS Garrison Lending Operations Pty Ltd:The company is a leading non-bank asset finance company, known for its signature Faster, Easier Finance.We empower our people to make decisions that drive speed and agility. Our flexible work arrangement allows you to develop your professional...

  • Collections Officer

    6 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Collections Officer

    6 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Senior Leader

    4 weeks ago

    Sydney, New South Wales, Australia Transurban Full time

    About the Role">This is an exciting opportunity to drive innovation in payment and collections at Transurban, ensuring efficiency and compliance while contributing to the broader success of the company. As a Senior Leader in the Customer Solutions and Collections division, you will play a key role in shaping customer solutions that enhance payment and...

  • Collections Officer

    3 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus,...

  • Collections & Hardships Officer

    7 months ago

    North Sydney, Australia Keegan Adams Recruitment Pty Ltd Full time

    **The Opportunity**: Our client is a mid-size, non-bank lender who have built a superb reputation and are continuing to expand their offering across both commercial and residential lending. This is a true employer of choice who pride themselves on their ‘no-ego’ approach, with all levels of management being incredibly people-focused. Due to continued...

  • Mortgage Collections Operations Leader

    3 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    At Challenger Limited, we are seeking an experienced Mortgage Collections Operations Leader to join our team in Sydney.About the RoleThe successful candidate will be responsible for leading our Contact Centre Operations, ensuring top-tier performance and exceptional customer satisfaction. You will manage the end-to-end operations of the Contact Centre and...

  • Senior Collections Officer

    3 weeks ago

    North Sydney, Australia Shift Full time

    Job DescriptionAs a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.What you will be...

  • Collections Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    About the RoleWe are seeking an experienced Collections Team Lead to join our team in Sydney.As a key member of our Collections team, you will be responsible for driving high levels of customer satisfaction, effectively resolving escalations, and acting as the primary point of contact for key clients.You will take the lead in the end-to-end management of the...

  • Team Leader

    2 months ago

    Sydney, Australia InDebted Full time

    **About Us** InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core. We’re fully remote, with a...

  • Collections Portfolio Manager

    1 month ago

    North Sydney Council, Australia Shift Full time

    Job OverviewShift is seeking an experienced Collections Team Leader to drive team performance and develop talent in our credit control management framework.ResponsibilitiesLead, coach, and develop a team of collection officers to ensure high performance and engagement.Drive team results, achieving KPIs and maintaining quality service standards.Serve as the...