Collections & Hardships Officer

3 weeks ago

North Sydney, Australia Keegan Adams Recruitment Pty Ltd Full time

**The Opportunity**:
Our client is a mid-size, non-bank lender who have built a superb reputation and are continuing to expand their offering across both commercial and residential lending. This is a true employer of choice who pride themselves on their ‘no-ego’ approach, with all levels of management being incredibly people-focused.

Due to continued growth, we have a fantastic opportunity to join the Credit & Collections team where you can build on your previous experience supporting customers in early stage (0-60 days arrears) collections and hardships. You will work closely with the Head of Collections and Credit, in a small and supportive team environment, where the focus is on quality of service, rather than quantity / transactional KPIs.

**Typical duties include**:

- Establish a strong, trusting relationship with customers
- Assessing accounts to determine outstanding debt and discussing collection process to early stage customers
- Managing customer enquiries, delivering exceptional customer service
- Ensuring all information is accurately recorded and file action notes are taken
- Escalating urgent maters to the team leader for advice/direction
- Ensuring all activity conducted is compliant with the Privacy Act, NCCP Act
- Independently managing a portfolio and prioritising work according to level of urgency

**Skills & experience required**:

- Previous experience in Collections (preferably mortgages or commercial lending)
- Excellent verbal and written communication skills and ability to provide a high level of service to customers
- Ability to build and maintain relationships, and communicate effectively with all stakeholders
- Strong attention to detail, ability to prioritise and multi task effectively, and ensure the meeting of strict deadlines
- Ability to work as part of a team as well as independently to achieve maximum results and customer satisfaction
- Adaptability to change and willingness to learn

**Benefits**:
Our client is offering a competitive salary for this role, as well as flexible working arrangements for all employees, with technology provided to allow you to work from home. All staff are eligible to earn a bonus, based on individual and company performance, in addition to a range of discounts on various products.

Be more than just another number, and become a valued member of a close-knit team, where you will be constantly supported and rewarded for your efforts and achievements.

**If this opportunity sounds right for you, please APPLY today, we are interviewing immediately.**
- Please note that only** Australian Citizens **or** Permanent Residents **will be considered for this opportunity*

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