Current jobs related to Senior Technical Support Specialist - Melbourne, Victoria - beBeeCustomerExperience
-
Senior Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $130,000Job Opportunity: Senior Technical Support SpecialistWe are seeking a seasoned technical professional to fill the role of Senior Support Engineer, working directly with one of our US-based partner MSPs. The ideal candidate will possess extensive knowledge of infrastructure from desktop to firewall, LAN & WAN networking principles, and experience with cloud...
-
Senior Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeTechnical Full time $79,000 - $180,000Our team is seeking a dedicated Senior Support Specialist to join our high-performing IT department. As a Senior Support Specialist, you will serve as the primary point of contact for complex technical issues and provide expert-level support to internal teams.The ideal candidate will have extensive experience in troubleshooting desktop hardware, operating...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeTroubleshooter Full time $100,000 - $140,000Job Title: Technical Support Specialist Overview: As a technical support specialist, you will be responsible for providing top-notch assistance to customers using Motorola products. Key Responsibilities: Respond to customer requests for technical assistance using available resources.Provide technical advice to customers on the correct use of Motorola...
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeSupport Full time $70,000 - $80,000Job Title: Technical Support SpecialistAbout the RoleWe are seeking a skilled and experienced technical support specialist to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients, ensuring they receive exceptional service and support.Key ResponsibilitiesProvide remote and on-site technical support...
-
Senior Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $100,000Job OverviewThe role of a Senior Technical Support Specialist requires a highly skilled and motivated individual with a strong background in technical support, specifically within service desk or managed services environments.This position serves as an escalation point for Level 1 engineers, providing expert guidance and resolving complex technical issues...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeSoftware Full time $95,000 - $115,000Job Title: Technical Support SpecialistJob SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, diagnosing and resolving technical issues with products, and developing standard operating procedures and guidelines.This role...
-
Senior Technical Specialist
1 week ago
Melbourne, Victoria, Australia beBeetechnical Full time $120,000 - $180,000Senior Technical Specialist RoleWe are seeking a seasoned Senior Technical Specialist to join our team.This role involves providing high-level technical advice and undertaking complex tasks with a high degree of independence across multiple projects. The successful candidate will monitor and manage project scope and risk, apply business systems, and deliver...
-
Senior Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $123,000We are seeking an exceptional Senior Technical Specialist to join our IT team. This role requires a high level of technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced environment.
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000Our team is looking for a highly skilled Technical Support Specialist to join our dynamic and fast-paced IT environment. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our systems and applications.">Job DescriptionWe are seeking a talented Technical Support Specialist to provide advanced level...
-
Senior Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000Desktop Support Engineer PositionWe are seeking an experienced professional to provide technical assistance to senior executives and staff. This role involves working on-site and remotely, maintaining best-practice environments, and resolving hardware and software issues.Key Responsibilities:Daily technical support for desktops, laptops, and printersRemote...
Senior Technical Support Specialist
2 weeks ago
The ideal candidate for this role will have excellent communication skills, a passion for delivering great customer experiences and the ability to work well in a fast-paced environment.
You will assist with everything from post-onboarding to ad-hoc escalations for bugs and integration issues. You will be responsible for providing technical product support to our Real Estate agency clients that are valuable customers of our Real Time Agent product - a point of sale platform that digitises and streamlines the property journey for everyone involved.
- Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
- Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
- Identify process and product improvements from client feedback that will help to deliver on company strategy.
- Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Specialists.
- Flexibility to work 9am-5:30pm as well as 10:30am-7pm if required.
- Previous experience in fast-paced customer service/tech support roles.
- Excellent problem-solving skills.
- A high level of confidentiality.
We're the right size business for you to make a real impact, with a workplace culture where you can be yourself. Perks of the role include:
- Our approach to flexible hybrid working;
- Mentoring and leadership programs, with access to learning and development tools;
- First-rate parental leave and support for working parents;
- Regular social events including innovation days.
This is an opportunity for a passionate problem-solver to plug into a very sociable team culture of regular team events and celebrations, with plenty of opportunities for career development and promotion across the organisation.
