Senior Technical Support Specialist
3 days ago
Our team is seeking a dedicated Senior Support Specialist to join our high-performing IT department. As a Senior Support Specialist, you will serve as the primary point of contact for complex technical issues and provide expert-level support to internal teams.
The ideal candidate will have extensive experience in troubleshooting desktop hardware, operating systems, mobile devices, and core business applications. Additionally, they should be knowledgeable about Microsoft 365, Exchange Online, Teams, SharePoint, Active Directory, Azure AD, VPN, remote desktop services, and endpoint security platforms.
This role requires the ability to work independently and as part of a collaborative team to resolve issues efficiently. The successful candidate will also possess excellent communication skills and the ability to document technical procedures effectively.
Key Responsibilities:
- Troubleshoot and resolve escalated Level 2 Incidents and Service Requests involving desktop hardware, operating systems, mobile devices, and core business applications.
- Support a range of technologies commonly used in MSP environments, including Microsoft 365, Exchange Online, Teams, SharePoint, Active Directory, Azure AD, VPN, remote desktop services, and endpoint security platforms.
- Perform advanced troubleshooting for network-related issues such as connectivity failures, DNS, DHCP, Wi-Fi configuration, and VPN problems.
- Provide support for remote access tools and platforms, imaging and deploying new devices, performing user account administration, and managing group policies and permissions.
- Act as an escalation point for Support Analysts, guiding them through resolution steps, assisting with tickets outside their scope, and ensuring best practices are followed for ticket documentation and escalation.
- Continuously identify opportunities to improve support efficiency by refining support procedures, automating repetitive tasks, and proactively suggesting process or technology enhancements.
What We Offer:
- A competitive remuneration package.
- Extensive benefits, including training and certification bonuses, culture awards, and vibrant social activities.
- An environment that embraces learning and development.
About Us:
We are a dynamic organization that values innovation, collaboration, and employee growth. Our mission is to deliver exceptional service and support to our clients, while fostering a positive and inclusive work environment.
-
Senior Technical Support Specialist
5 days ago
Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $130,000Job Opportunity: Senior Technical Support SpecialistWe are seeking a seasoned technical professional to fill the role of Senior Support Engineer, working directly with one of our US-based partner MSPs. The ideal candidate will possess extensive knowledge of infrastructure from desktop to firewall, LAN & WAN networking principles, and experience with cloud...
-
Technical Support Specialist
5 days ago
Melbourne, Victoria, Australia beBeeTroubleshooter Full time $100,000 - $140,000Job Title: Technical Support Specialist Overview: As a technical support specialist, you will be responsible for providing top-notch assistance to customers using Motorola products. Key Responsibilities: Respond to customer requests for technical assistance using available resources.Provide technical advice to customers on the correct use of Motorola...
-
Technical Support Specialist
7 days ago
Melbourne, Victoria, Australia beBeeSupport Full time $70,000 - $80,000Job Title: Technical Support SpecialistAbout the RoleWe are seeking a skilled and experienced technical support specialist to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients, ensuring they receive exceptional service and support.Key ResponsibilitiesProvide remote and on-site technical support...
-
Senior Technical Support Specialist
7 days ago
Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $100,000Job OverviewThe role of a Senior Technical Support Specialist requires a highly skilled and motivated individual with a strong background in technical support, specifically within service desk or managed services environments.This position serves as an escalation point for Level 1 engineers, providing expert guidance and resolving complex technical issues...
-
Technical Support Specialist
5 days ago
Melbourne, Victoria, Australia beBeeSoftware Full time $95,000 - $115,000Job Title: Technical Support SpecialistJob SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, diagnosing and resolving technical issues with products, and developing standard operating procedures and guidelines.This role...
-
Senior Technical Specialist
6 days ago
Melbourne, Victoria, Australia beBeetechnical Full time $120,000 - $180,000Senior Technical Specialist RoleWe are seeking a seasoned Senior Technical Specialist to join our team.This role involves providing high-level technical advice and undertaking complex tasks with a high degree of independence across multiple projects. The successful candidate will monitor and manage project scope and risk, apply business systems, and deliver...
-
Senior Technical Specialist
7 days ago
Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $123,000We are seeking an exceptional Senior Technical Specialist to join our IT team. This role requires a high level of technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced environment.
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $100,000 - $150,000Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to clients, resolving issues in a timely manner, and working collaboratively with colleagues to deliver high-quality solutions.About the Opportunity:This is an exciting...
-
Technical Support Specialist
6 days ago
Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000Our team is looking for a highly skilled Technical Support Specialist to join our dynamic and fast-paced IT environment. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our systems and applications.">Job DescriptionWe are seeking a talented Technical Support Specialist to provide advanced level...
-
Senior Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeTechnical Full time $122,300 - $181,009Key Position: Senior Technical SpecialistThis strategic role requires a seasoned professional with advanced knowledge in verification and validation engineering principles to deliver high-quality technical outcomes across the entire product lifecycle.Primary ResponsibilitiesDevelop and implement complex technical solutions that meet strict quality and safety...
