Claims Team Manager
2 weeks ago
We are seeking a highly motivated and experienced Claims Team Leader to lead a dynamic team of claims management and support personnel in Victoria. As a key member of our organization, you will be instrumental in achieving our processing, quality, return to work, and customer service objectives.
About the RoleThis is a leadership role that requires strong communication and interpersonal skills, with the ability to motivate and empower team members to achieve their best. You will be responsible for overseeing the processing of workers' compensation claims and ensuring compliance with regulations and company policies.
You will also have the opportunity to implement strategies to improve claims processing efficiency and quality, as well as monitor and analyse claims data to identify trends and areas for improvement.
Furthermore, you will collaborate with internal and external stakeholders to enhance customer service and support, facilitate training and development programs for team members, and ensure a positive work environment that promotes teamwork and accountability.
Requirements- Experience within leading teams
- Experience in case management to effectively facilitate outcomes
- Well-developed problem-solving and decision-making skills
- Negotiation and influencing skills
- Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries
- Proven conflict resolution skills and an ability to diffuse potential situations
- Strong written and verbal communication skills
- Tertiary or relevant qualifications in health/social services are desirable
- Ability to work with different IT applications
- Understanding of challenges for individuals
We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy.
Career OpportunitiesWe offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We Are Equal Opportunity EmployerWe welcome submissions from people from all walks of life. We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for everyone.
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