Senior Technical Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeServicenow Full time $113,243 - $143,913
Job Overview

We are seeking a skilled IT consultant to join our team. As a senior technical support consultant, you will play a pivotal role in providing expert-level support and consultancy services for ServiceNow.

The ideal candidate will possess exceptional problem-solving skills, strong analytical abilities, and excellent communication skills. You will work closely with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.

Key Responsibilities
  • Incident Resolution: Provide timely and effective solutions to resolve issues related to business systems.
  • Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.
  • Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities.
  • Technical Expertise: Utilize deep technical knowledge to support the design, development, and execution of solutions.
  • Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor.
  • Continuous Improvement: Stay current with the latest developments in ServiceNow, continuously seeking opportunities to enhance your skills and knowledge.
Requirements
  • 6+ years of experience in ServiceNow and delivering robust, best-practice based ServiceNow implementations.
  • A high level of proficiency in JavaScript, Angular JS, and other ServiceNow scripting.
  • Experience writing ServiceNow server-side scripting (Business Rules, Script Includes, etc).
  • Solid skills/experience working with Development APIs.
  • Expertise in ServiceNow automation integrations through ServiceNow Orchestration and Web Services.
  • Strong stakeholder management experience and a demonstrated ability to influence and consult.
  • ServiceNow base certifications plus a minimum of two full learning path certifications in ITSM & ITOM/ITAM and/or certifications in ITSM/GRC/HRSD.

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