Senior Technical Support Specialist

4 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time

Seeking highly skilled Technical Support Engineers to join our team in delivering exceptional customer experiences. As a Senior Technical Support Engineer, you will be responsible for resolving complex technical issues and providing top-notch support to customers.

  • Job Description:

In this role, you will work with various stakeholders to identify and resolve technical issues, collaborating across teams to leverage troubleshooting tools and best practices. You will also be responsible for building communities, sharing knowledge through readiness programs, and mentoring others to enhance their technical and professional skills.

  • Responsibilities:

Key Responsibilities:

  • Resolve complex customer technical issues and provide expert advice
  • Build communities and share knowledge through readiness programs
  • Mentor others to enhance their technical and professional skills
  • Engage with Microsoft Engineering/Supportability teams to improve products and processes

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field AND 3+ years of technical support experience
  • OR 5+ years of technical support experience
  • Knowledge of MS Office Applications (Word, Excel, PowerPoint)
  • Understanding of client, server, networking, and Internet technologies fundamentals
  • Experience in network operations, software support, or IT consulting
  • Candidates must have strong customer service, problem-solving, communication skills, and ability to work in a team environment

Benefits:

  • Flexible work arrangements, including up to 50% remote work
  • Opportunity to work on a wide range of technical issues and projects
  • Collaborative and dynamic team environment
  • Professional development opportunities, including training and mentorship

Requirements:

  • Australian citizenship due to citizenship-based legal restrictions
  • Ability to meet Microsoft, customer, and/or government security screening requirements

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