Op Shop Retail Assistant

3 days ago

Sydney, New South Wales, Australia The Wayside Chapel Full time
About Us

The Wayside Chapel has been providing unconditional love, care and support to marginalized individuals in Sydney since 1964.

We aim to create a community with no 'us and them' and address underlying issues of inequality, wellbeing, and loneliness.

Our Mission

We offer various support services that prioritize dignity, respect, and love.

About the Position

We are seeking a Casual Retail Assistant to join our Op Shops in Potts Point and Bondi.

These stores are part of our organization and an integral part of our operations.

Key Responsibilities
  • Maintain store operation and maintenance, including daily reconciliation and cash handling.
  • Donation sorting including stock selection, inventory, destination and pricing.
  • Demonstrate excellence in customer service.
  • Assist with inventory turnover, quality control and visual merchandising.
  • Assist with administration duties including customer emails and queries and phone calls.
  • Assist with social media content.
  • Assist with e-commerce operations and stock management.
  • Work closely with Op Shop supervisor to achieve daily and weekly commercial objectives.
  • Provide reflective reporting on daily sales and reconciliation to supervisor.
  • Mentoring and overseeing volunteers, occasionally with minimal supervision.
About You

You are an adaptable and innovative team member, with excellent communication and customer service skills.

As one of our Retail Assistants, you will bring an interest in fashion and have a great eye for detail.

If you are looking for ongoing shift work in a supportive and diverse retail environment, then we want to hear from you.

Requirements
  • A knowledge of working in a customer-facing environment, such as retail or hospitality.
  • An understanding of store operations and maintenance, including daily reconciliation and cash handling.
  • Experience undertaking administrative duties including customer emails and queries and phone calls.
  • A working knowledge of MS Office Products especially Outlook, Word, and Excel.
  • Strong communication skills.
  • The ability to build rapport with diverse types of people, and be openly non-judgmental, considerate, respectful, and kind.
  • Availability to work at least 22.5 hours per week, across all hours our shops are open, including weekends.
Prior Experience Beneficial
  • Experience in a retail or customer-facing business.
  • Knowledge of the second-hand retail market.
  • A working knowledge of social media and content creation.
  • The ability to use a variety of apps, programs, and e-commerce sites such as Shopify.

The salary for this position is estimated to be around $25-30 per hour based on Sydney's minimum wage rates, assuming a standard 38-hour workweek.

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