Client Experience Manager
1 week ago
We are a not-for-profit organisation dedicated to providing care, compassion, and hope to the people of Queensland. With over 150 years of experience, we have a strong commitment to empowering individuals and advocating for the most vulnerable in our community.
Job OpportunityWe are seeking a highly skilled and experienced Client Experience Manager to join our team. As a key member of our Client Experience Team, you will be responsible for leading our organisation's commitment to listening to, hearing, and responding to client voices across a diverse range of services.
Key Responsibilities- Design and implement a customer experience framework aligned with organisational goals to boost satisfaction, loyalty, and advocacy.
- Collaborate with internal teams and external partners to understand their needs and deliver services that exceed customer expectations.
- Monitor and improve performance by setting and tracking key performance indicators to continuously enhance customer experience metrics.
- Optimise customer journeys by streamlining touchpoints and workflows to improve efficiency and remove pain points.
- Empower and train staff to ensure consistent delivery of outstanding customer experiences across the organisation.
- Leverage data and feedback to identify trends and opportunities, integrating these insights into strategic decisions.
- Drive innovation by utilising technology and digital solutions to elevate customer interactions and services.
- Ensure swift issue resolution by overseeing the resolution of customer complaints and concerns, ensuring timely and satisfactory outcomes.
We are looking for an engaging and respected leader with excellent people skills and the ability to engage, influence, and partner strategically with senior leaders and multi-skilled teams in a complex, service-focused environment. You will have a strong understanding of customer experience frameworks and be able to work with data to inform strategic decisions.
What We Offer- A supportive and passionate manager and a fantastic, collaborative team.
- The unique opportunity to make this role your own and help shape the future of Anglicare Southern Queensland.
- A chance to support, lead, and mentor a diverse team of passionate people.
- An opportunity to be involved in the strategic and operational direction of an organisation that began 150 years ago and help us create an even brighter future for our clients and staff.
- A competitive salary package.
- As a not-for-profit, salary sacrifice up to $15,900 of your salary for living expenses tax-free, plus an additional entertainment card (accommodation, meals, etc.) up to $2650 tax-free.
- Flexible work-life balance, with the option to work from home or remotely from other services as business needs allow.
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Client Experience Manager
2 days ago
Brisbane, Queensland, Australia Anglicare Southern Queensland Full timeAbout Anglicare Southern QueenslandAnglicare Southern Queensland is a leading provider of care and support services, dedicated to empowering individuals and communities across Queensland. With a rich history spanning over 150 years, we have established a reputation for delivering high-quality services that make a tangible difference in people's lives.Job...
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Client Experience Manager
1 day ago
Brisbane, Queensland, Australia Anglicare Southern Queensland Full timeAbout Anglicare Southern QueenslandAnglicare Southern Queensland is a leading provider of care and support services, dedicated to empowering individuals and communities across Queensland. With a rich history spanning over 150 years, we have established a reputation for delivering high-quality services that make a tangible difference in people's lives.Job...
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