Senior Technical Operations Manager

6 days ago

Canberra, ACT, Australia beBeeFieldEngineer Full time $90,000 - $120,000
Technical Support Specialist

This role involves providing technical assistance to various stakeholders, including high-level officials. The ideal candidate will possess exceptional communication skills and experience in leadership positions.

Key Responsibilities:
  • Delivering technical support via phone, email, face-to-face, and remotely
  • Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals
  • Windows Operating System (OS) and 365 system setup, preparation, and administration
  • Administrative tasks, such as Microsoft access control, software deployment, and Mobile Iron management
  • Incident and Service Request resolution, queue management
You Will Be Successful In This Role If You Have:
  • Exceptional verbal and written communication skills
  • The ability to communicate effectively with diverse customers and stakeholders
  • Experience delivering outcomes while working independently
  • Proven experience in leadership roles, building a positive culture with a focus on service excellence

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