Enterprise Support Specialist

5 days ago

Brisbane, Queensland, Australia beBeeService Full time $60,000 - $81,000
Business Services Support Role

The Business Services Support role is a vital member within our organisation. You will deliver exceptional service to our customers by performing a range of business support functions.

  • Reception Duties: Greet and assist visitors, customers, employees, contractors upon arrival, ensuring a positive first impression. Assist with signing in and site inductions.
  • Meeting Booking Management: Process and manage meeting room bookings, manage calendars ensuring availability and scheduling.
  • Catering Requests: Handle catering requests for meetings and events, coordinating with vendors and ensuring timely delivery of services. Prepare catering areas and clean catering areas on completion.
  • Meeting Room Setup: Arrange meeting room setups according to specific requirements, including layout, equipment, and supplies.
  • Consumables Management: Regularly monitor stock levels of consumables such as stationery, hygiene supplies, and kitchen supplies.
  • Mail Processing: Receive, sort, and distribute incoming mail appropriately. Prepare, package, and dispatch outgoing mail, ensuring adherence to postal regulations. Courier Tasks: Arrange and coordinate courier services for parcels, including tracking and follow-up.
  • Compliance and Adherence: Liaise with the supervisor to ensure tasks are completed in accordance with team Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Process Efficiency: Follow established processes and guidelines to meet organisational and team goals, ensuring compliance with company policies and standards.
  • Call Centre Operations: Answer incoming calls from the community and address their enquiries or concerns in a courteous and efficient manner. Document call details and interactions accurately to maintain records.
  • Support Activities Across Locations: Undertake support activities in both the main administration building and the training centre, ensuring that both facilities operate smoothly. Efficiently move between the administration building and the training centre to provide support where needed.
  • Facilities Management Assistance: Assist the Corporate Facilities & Workplace Supervisor including but not limited to maintenance requests, staff locker management, facility inspections, and vendor management.
  • Access Control and ID Card Management: ID Card Printing: Print and issue/dispatch ID cards for employees, contractors, and visitors as required, ensuring accuracy and compliance with security standards.

Key Skills Required Include Communication, Teamwork, Problem Solving And Attention To Detail. This Role Is Ideal For Individuals Who Are Organised, Proactive And Enjoy Working In A Fast-Paced Environment.

Benefits Of Working With Our Organisation Include Opportunities For Career Growth And Development, A Collaborative And Supportive Work Environment, And Competitive Remuneration Packages.

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