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Design Chapter Lead, Acquisition

3 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time
This is a Design Chapter Lead, Acquisition role with Commonwealth Bank based in Sydney, NSW, AU
== Commonwealth Bank ==

Role Seniority - senior

More about the Design Chapter Lead, Acquisition role at Commonwealth Bank

About Unloan Unloan is a home loan fintech built and backed by the Commonwealth Bank of Australia. We're on a mission to deliver Australia's most-loved home loan experience by combining brilliant customer service with seamless digital design.

Where You Fit In As the Lead Product Designer for Acquisition, you will report directly to the Chief Experience Officer and play a hands-on role in shaping and executing the design strategy for Unloan's customer acquisition experiences. This includes everything from the website and onboarding processes to campaign landing pages and conversion funnels. You will collaborate closely with teams across product, engineering, marketing, and brand to create intuitive, high-performing experiences that boost customer engagement and drive growth.

What You'll Do

  • Own the end-to-end design of acquisition journeys, from discovery to delivery

  • Mentor and manage performance of a team of designers to support capability development and career progression

  • Collaborate with product managers and marketers to define goals, scope work, and measure impact

  • Use data, research, and experimentation to inform design decisions and optimise conversion

  • Create wireframes, flows, prototypes, and high-fidelity UI using Figma

  • Lead the development of design capability, including continuous improvement of people, methodologies, tools and processes

  • Partner with Brand to ensure visual consistency and creative excellence across acquisition touchpoints

  • Manage stakeholders across Product, Engineering, Legal, Compliance, and Marketing

  • Demonstrate hands-on leadership by actively contributing to design work and leading by example

What You Bring

  • 6+ years of UX/UI design experience, including leadership in acquisition or growth-focused teams

  • Strong communication and stakeholder management skills

  • Expertise in responsive web design, prototyping, and design systems

  • Experience using customer research, usability testing, and analytics to drive design

  • Ability to lead projects in an agile environment and deliver to timelines

  • Familiarity with financial services or regulated environments is a plus

Why Join Us

  • Flexible hybrid working

  • Competitive salary and bonus

  • Access to CommBank employee benefits

  • Opportunity to shape the future of home lending in a fast-growing fintech

  • Be part of a diverse, high-performing team that values creativity, autonomy, and impact

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/08/2025

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Owning design journeys
  • Mentoring designers
  • Collaborating with teams
Key Strengths
  • UX/UI design experience
  • Strong communication skills
  • Prototyping expertise
  • Agile project management
  • Financial services knowledge
  • Customer research skills
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Commonwealth Bank not with Hatch.