Veteran Homelessness Support Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeVeteran Full time $103,300 - $155,450
Support Veteran Housing Services

We are seeking a skilled and compassionate Veteran Housing and Support Officer to join our team. This part-time (0.6 FTE) permanent position offers competitive remuneration, superannuation, and salary packaging benefits.

The Veteran Housing and Support Officer is responsible for acting as the first point of contact for veterans and their families seeking housing services or other support services to address homelessness.

Key responsibilities include:

  • Managing intake, assessment, and coordination of support for veterans and their families;
  • Building and maintaining effective relationships with veterans, service providers, external organisations, and internal teams;
  • Overseeing the housing waitlist and determining eligibility for housing and services;
  • Coordinating and delivering prevention and early intervention programs;
  • Maintaining accurate records in the CRM system.

To be successful in this role, you will be kind, customer-service-focused, and thrive in a dynamic environment.

You will also have:

  • Qualifications or experience in the community/social housing sector, with a strong understanding of homelessness, social/affordable housing, and working with clients facing complex needs;
  • Demonstrated ability to communicate effectively and deal with challenging behaviours;
  • Excellent problem-solving and troubleshooting skills, with the ability to interpret and present data clearly;
  • Strong understanding of relevant legislation and regulations, with a commitment to continuous improvement and professional development;
  • Ability to manage a demanding workload, meet deadlines, work under pressure, and collaborate effectively both independently and as part of a team;
  • Current Victorian Driver's Licence;
  • Willingness to undergo a National Police Check and Working with Children Check (Vic) and provide proof of rights to work in Australia.

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