Exceptional Customer Experience Manager

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $1,000,000
Job Title:

We're seeking an exceptional Experience Manager to join our team. As a key member of the Client Success Team, you'll be responsible for delivering top-notch service and building lasting connections with clients.

Your mission will be to ensure every client feels valued and supported throughout their journey. You'll dive into a role where your dedication transforms client interactions into long-term relationships, making every experience exceptional and every client journey a success.

About the Role
  • Consistently engage with clients to ensure ongoing communication.
  • Work closely and collaborate with a dedicated team focused on client success.
  • Guide clients in harnessing the potential of digital marketing campaigns by reviewing and optimising their digital products according to defined parameters to maximise success.
  • Proactively research and diagnose technical issues and queries by leveraging available resources, software tools, and documentation.
  • Actively listen to clients' inquiries and concerns, delivering accurate and prompt responses. Offer effective solutions or direct them to appropriate resources as needed.
  • Address client objections and concerns by employing effective techniques, ensuring a positive experience even in challenging situations.
The Benefits
  • A high-tech, modern office designed for collaboration and innovation.
  • A barista-made coffee daily at our on-site café.
  • A prime location in Robina, opposite Robina Town Centre.
  • A fun and supportive culture that celebrates wins, supports each other, and challenges complacency.
  • Access to the latest tools and training.
  • A flexible work-life balance.
  • Career growth and mentorship opportunities.
  • A comprehensive wellbeing program supporting physical, mental, and financial wellness.
  • Employee perks including paid parental leave, free parking, gym discounts, 24/7 retail discounts, and special rewards for birthdays and tenure.
  • Recognition programs and team events to reward high performers.

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