Delivering Exceptional Customer Experiences

7 hours ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $70,000 - $85,000
Customer Service Excellence Lead

We are seeking a Customer Service Excellence Lead to drive exceptional customer experiences and satisfaction. This key role will play a pivotal part in leading our customer service team, guiding them to deliver outstanding support and service.

About Us:

Our organization prioritizes customer satisfaction above all else. We strive to provide top-notch experiences, and we're looking for a skilled professional to help us achieve this goal.

Key Responsibilities:

Leading the Team: The Customer Service Excellence Lead will oversee a team of customer service professionals, coaching them to provide exceptional service and support to clients.

Identifying Opportunities: This role involves identifying opportunities for improvement in our customer engagement processes and implementing changes to enhance customer satisfaction.

Collaboration with Teams: The Customer Service Excellence Lead will work closely with our software development and operations teams to ensure that our platform meets customer needs and provides a seamless experience.

Employee Development: This role also involves managing, motivating, and developing staff involved in customer service, ensuring they have the skills and knowledge needed to deliver exceptional results.

Requirements:

- A minimum of 5 years' experience in a Customer Service Manager or equivalent role.

- Strong communication and leadership skills.

- Expertise with CRM software and project management tools.

- Deep knowledge of third-party software integration.

- Familiarity with AI tools for customer feedback automation.

- Excellent analytical and problem-solving abilities.

What We Offer:

A competitive salary, employee mentoring program, employee stock purchase plan, professional development assistance, travel reimbursement, and work-from-home options.

We are an equal opportunity employer and welcome applications from diverse candidates.



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