Exceptional Customer Experiences Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $40,000 - $55,000

Exciting Opportunity in Eyewear Retail

We're looking for a talented individual to join our team as an Optical Assistant. This is an exciting opportunity to be part of a dynamic and growing business that's changing the way people see the world.

As an Optical Assistant, you'll play a key role in delivering exceptional customer experiences and helping customers find the perfect eyewear solution. You'll have the chance to work with a talented team of professionals who are passionate about what they do, and who are committed to providing outstanding service to our customers.

The ideal candidate will have previous experience in customer-facing roles, preferably in retail or hospitality. You'll also have a passion for creating amazing customer experiences and helping solve their eyecare and eyewear needs. If you're a team player who is enthusiastic, positive and always willing to go the extra mile, we'd love to hear from you.

In this role, you'll have the opportunity to develop your skills and knowledge through our comprehensive training program. You'll learn about our products, services and systems, and you'll gain hands-on experience working with our customers. As you grow and develop in your role, you'll have opportunities to take on new challenges and responsibilities, and to contribute to the success of our business.

We're committed to creating a workplace that is diverse, inclusive and welcoming to all. We believe that diversity is not just a buzzword, but an essential component of how we bring joy to eye care. We value the unique perspectives and experiences that our employees bring, and we strive to create an environment where everyone can feel valued, respected and supported.

Key Responsibilities:

  • Deliver exceptional customer experiences and help customers find the perfect eyewear solution.
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction.
  • Develop and maintain product knowledge and stay up-to-date with industry trends and developments.
  • Contribute to the development and implementation of sales strategies and plans.
  • Maintain accurate records and reports, and provide regular updates to management.

Requirements:

  • Previous experience in customer-facing roles, preferably in retail or hospitality.
  • Passion for creating amazing customer experiences and helping solve their eyecare and eyewear needs.
  • Enthusiasm, positivity and a willingness to go the extra mile.
  • Ability to work independently and as part of a team.
  • Good communication and interpersonal skills.
  • Basic computer skills and ability to learn new software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.
  • The chance to work with a talented team of professionals.
  • The opportunity to make a real difference in the lives of our customers.

We welcome applications from individuals who share our values and are passionate about delivering exceptional customer experiences.

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