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Customer Experience Ambassador

1 month ago

Caringbah, New South Wales, Australia Feros Group Full time

Role Overview

We are seeking a skilled Customer Experience Ambassador to join our team at Feros Group. In this role, you will be the face of our venue, responsible for creating an exceptional customer experience.

Main Responsibilities

  • Greet and seat customers in a friendly and efficient manner
  • Clean, clear and reset tables to maintain high standards of cleanliness
  • Take orders and process payments with accuracy and professionalism
  • Prepare beverages and cocktails to exacting standards
  • Wash and restock glassware to ensure optimal presentation
  • Manage customer interactions and pre-empt potential RSA issues
  • Attend to gaming machines and provide payouts as required

About You

  • A current Responsible Service of Alcohol Certificate (RSA)
  • A current Responsible Conduct of Gaming (RCG) certificate (for gaming positions only)
  • Strong communication and interpersonal skills
  • Ability to work well within a team as well as autonomously when required
  • Ability to work a flexible roster
  • Ability to multitask and work with a sense of urgency

What We Offer

  • A competitive salary of $45,000 - $60,000 per annum, depending on experience
  • A generous staff discount scheme across all Feros Group venues
  • An excellent workplace culture with many social events throughout the year
  • Training and development opportunities to help you grow within the company