Customer Experience Associate

3 weeks ago


Caringbah, New South Wales, Australia Australia Post Full time
About the Opportunity

At Australia Post, we're committed to delivering exceptional customer experiences. As a Retail Customer Service Officer, you'll play a vital role in helping Australians service their own businesses and communities.

You'll work in one of our many post offices, where millions of customers come every year. Your primary goal will be to ensure that every interaction is a positive one. This includes providing top-notch sales and service transactions, managing high-value transactions with accuracy, and promoting our products and services through up-selling and cross-selling.

Your Key Responsibilities
  • Perform customer sales and service transactions with precision and professionalism
  • Accurately handle and process cash, cheques, credit cards, and EFTPOS transactions
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through merchandising and promotional activities
  • Assist customers with mail lodgements and associate costs
About You

We're looking for someone who is friendly, enthusiastic, and reliable. You should have experience in customer service and/or cash handling, as well as the ability to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer
  • An estimated salary of $33.66 per hour, increasing to $35.98 after three months' training, plus 12% superannuation
  • A paid 12-week training program, Monday to Friday, 25 hours a week, various shifts
  • Casual on-call shifts as required after training, Monday to Friday, rotating shifts between 8:45am and 5:06pm

At Australia Post, we value diversity and inclusivity. We're proud to be an inclusive workplace for people from all walks of life. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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