Customer Service Ambassador
3 weeks ago
Overview
">We are Woolworths Group, a leading retail company in Australia and New Zealand.
Our purpose is to create better experiences together for a better tomorrow. We aim to be the first choice for our customers by offering quality products, excellent service, and a great shopping experience.
">Salary
">The estimated salary for this role is around $60,000 - $80,000 per annum, depending on location and experience.
This includes a competitive base salary, plus superannuation and other benefits.
">About the Role
">We are currently seeking a Customer Service Ambassador to join our team at our Customer Fulfilment Centre (CFC).
As a Customer Service Ambassador, you will play a key role in ensuring that our customers receive excellent service and that their orders are fulfilled efficiently and effectively.
">Key Responsibilities
">- ">
- Picking and packing customer orders accurately and efficiently;">
- Loading trucks with customer orders to ensure timely delivery;">
- Providing excellent customer service to customers over the phone and in person;">
- Working collaboratively as part of a team to achieve sales and customer service targets;">
- Maintaining a safe and efficient working environment;">
Requirements
">To be successful in this role, you will need:
">- ">
- Excellent communication and customer service skills;">
- Able to work effectively in a fast-paced environment;">
- Physically fit and able to lift up to 18kg repetitively;">
- Flexibility to work a variety of shifts, including evenings and weekends;">
- Ability to work independently and as part of a team;">
- Basic computer skills and ability to use technology to complete tasks;">
Benefits
">As a Customer Service Ambassador with Woolworths Group, you will enjoy a range of benefits, including:
">- ">
- Competitive salary and benefits package;">
- Ongoing training and development opportunities;">
- Opportunities for career advancement within the company;">
- Discounts on Woolworths products and services;">
- Access to employee discounts and rewards programs;">
Culture
">We pride ourselves on being a workplace that values diversity, equity, inclusion, and belonging. We strive to create a culture where everyone feels welcome, valued, and supported.
">We encourage all candidates to apply and let us know if we can support you with any adjustments in the hiring process.
">You can learn more about working with us on LinkedIn or via our careers website.
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