Customer Service Ambassador

4 weeks ago


Airlie Beach, Queensland, Australia Wyndham Destinations Full time
Deliver Exceptional Guest Experiences

As a Guest Experience Host with Wyndham Destinations, you will be the face of our company, providing top-notch customer service to our valued owners and guests. Your enthusiasm and passion for delivering exceptional experiences will make all the difference in creating lifelong memories for our customers.

Key Responsibilities:

  • Greet and register owners and guests, ensuring a warm and welcoming experience
  • Provide information on local area attractions and activities
  • Complete all department-related paperwork and tasks efficiently
  • Utilize communication equipment, including telephones, facsimiles, and computers, to provide seamless service
  • Meet guests face-to-face and generate sales appointments for our sales centers
  • Establish commonality and build rapport with customers to deliver exceptional experiences
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests
  • Clearly articulate the benefits of traveling within Wyndham Destinations' community
  • Meet targets and KPIs as set by the business

What We Offer:

  • Professional development funding to support your growth and career advancement
  • Discounted hotel stays across Australia, Fiji, New Zealand, and other destinations
  • Great career development opportunities within a value-driven organization

Requirements:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays


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