Delivering Exceptional Guest Experiences as a Vacation Host
19 hours ago
Are you passionate about creating unforgettable experiences for guests from around the world? As a Vacation Host at Travel + Leisure Co., you'll be part of a global team that puts the world on vacation. Our mission is simple: to deliver exceptional service and create lifelong memories for our valued customers.
About the Role
- Greet and register owners and guests, providing personalized assistance throughout their stay
- Offer expert recommendations on local attractions and activities to enhance their vacation experience
- Process department-related paperwork efficiently and accurately
- Utilize communication equipment to ensure seamless interactions with guests and colleagues
- Meet guests face-to-face and generate sales appointments for our resorts via livestream or in-person meetings
- Build rapport with customers to deliver an exceptional experience and exceed expectations
- Collaborate closely with resort operations teams to provide a high level of service and smooth transitions during check-in
- Clearly articulate the benefits of traveling within our Wyndham Destinations community
- Achieve targets and Key Performance Indicators (KPIs) set by the business
- This role requires flexibility, including availability for weekend and public holiday shifts
Your Benefits
- Professional development opportunities to help you grow and succeed in your career
- Discounted hotel stays across Australia, Fiji, New Zealand, and other destinations
- A dynamic work environment that promotes teamwork, fun, and celebration
What We're Looking For
- Previous experience in a similar hospitality or customer-facing role
- Genuine passion for delivering exceptional customer service and a love for the local area
- Excellent communication skills and strong interpersonal abilities
- Enthusiasm, self-motivation, and a positive attitude
- Immaculate presentation and professional grooming standards
- High levels of computer literacy and proficiency in PMS systems (Hirum, Fidelio, Opera etc.)
- Ability to recognize and solve problems in the workplace effectively
- Flexibility to work a varied schedule, including nights, weekends, and public holidays
Why Join Us?
Travel + Leisure Co. is a value-driven organization committed to promoting growth and development for its people. With a focus on innovation, we're always looking ahead to strengthen our business, neighboring communities, and customer experiences. If you're a motivated individual who shares our passion for delivering exceptional service, we invite you to join our global team and start building a rewarding career where memories start with you.
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