Guest Experience Ambassador

2 weeks ago

Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing top-notch customer service and ensuring our guests have an unforgettable experience.

Key Responsibilities:

  • Greet and register owners and guests, providing a warm and welcoming atmosphere
  • Offer expert advice on local area attractions and activities
  • Process all department-related paperwork efficiently and accurately
  • Utilize communication equipment, including telephones, facsimiles, and computers, to provide exceptional service
  • Meet with guests face-to-face to generate sales appointments for our sales centers
  • Build rapport with customers to deliver an exceptional experience
  • Collaborate with the resort operations team to ensure seamless check-in processes
  • Clearly articulate the benefits of traveling within our Wyndham Destinations community
  • Meet targets and KPIs set by the business
  • Work flexible hours, including weekends and public holidays

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development opportunities to enhance your skills and career
  • Discounted hotel stays across Australia, Fiji, New Zealand, and more
  • A dynamic and supportive work environment that fosters growth and development

Requirements:

To succeed in this role, you'll need:

  • Previous experience in a similar hotel or customer service position
  • A genuine passion for delivering exceptional customer service and a love for the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system is advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a variety of shifts, including nights, weekends, and public holidays

About Us:

Travel + Leisure Co. is a leading vacation ownership and exchange company with a network of 51 resorts across the Asia Pacific region. We're committed to delivering exceptional experiences for our guests and providing opportunities for growth and development for our team members.

We're an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application, please email your request to MyCareer@travelandleisure.com.

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