Renewal Contract Manager

1 week ago

Sydney, New South Wales, Australia beBeeContract Full time $90,000 - $110,000

Contract Renewal Specialist Opportunity

We are seeking a skilled and detail-oriented Contract Renewal Specialist to manage the renewal process for our customers.

The ideal candidate will analyze customer agreements, clarify renewal terms, and communicate them clearly to clients. They will also identify key renewal dates, terms, and termination clauses, and keep renewal data organized and up-to-date in our internal systems.

Key Responsibilities:

  • Analyze customer contracts to identify key renewal dates, terms, and termination clauses.
  • Keep renewal data organized and up-to-date in our internal systems.
  • Proactively communicate with customers about upcoming renewals and clearly explain their options.
  • Handle customer questions on contract terms and processes with accuracy and clarity.
  • Identify and escalate any contract disputes or discrepancies to appropriate internal teams.
  • Partner with legal and finance to ensure compliance with policies and regulations.
  • Help improve internal workflows for contract management and customer communication.
  • Maintain detailed records of all customer interactions and communications related to contract renewals.

Requirements:

  • 3+ years of experience in contract renewals or complaints, ideally in SaaS or subscription-based environments.
  • Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities.
  • Excellent communication skills – able to simplify complex terms for any audience.
  • Proficiency in CRM and contract management tools.
  • A customer-first attitude and a passion for building positive relationships.

About Our Organization

Our organization is dedicated to providing high-quality products and services that meet the needs of our customers. We value innovation, teamwork, and customer satisfaction above all else.

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