Contract Renewal Specialist
7 days ago
Analyzing customer agreements involves scrutinizing renewal terms and exit clauses to ensure a seamless transition. This requires effective communication with clients to clarify any uncertainties.
Key Responsibilities:- Review customer contracts to identify key renewal dates, terms, and termination clauses, ensuring compliance with policies and regulations.
- Maintain accurate and up-to-date records of renewal data in internal systems for easy access.
- Proactively communicate with customers about upcoming renewals, clearly explaining their options and providing support throughout the process.
- Handle customer inquiries regarding contract terms and processes with precision and clarity, escalating any disputes or discrepancies to relevant teams as needed.
- Collaborate with legal and finance departments to ensure alignment with company policies and regulatory requirements.
- Contribute to improving internal workflows for contract management and customer communication by implementing best practices and optimizing processes.
- Document all customer interactions and communications related to contract renewals for future reference.
- A minimum of 3 years of experience in renewals or complaints, preferably within SaaS or subscription-based environments.
- Strong analytical skills, paired with excellent administrative abilities and attention to detail.
- Exceptional communication skills – able to simplify complex legal terms for various audiences.
- Proficiency in CRM and contract management tools to streamline processes.
- A customer-centric attitude and passion for building positive relationships.
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