Contract Manager

1 week ago

Sydney, New South Wales, Australia beBeeRenewal Full time $100,000 - $130,000

We're on a mission to empower companies to achieve remarkable growth by unleashing the full potential of their people.

Our team has grown exponentially by tackling complex challenges, embracing uncertainty, and continuously improving. If you thrive in fast-paced environments, excel at navigating ambiguity, and are excited to grow alongside ambitious individuals, then this opportunity might be exactly what you're looking for.

We offer autonomy with accountability, space to innovate, and the chance to shape solutions that impact millions of learners worldwide.

As a key member of our team, you'll drive predictable revenue, reduce churn, and help our customers continue their journey of success.

  • You'll oversee the entire renewal process, working collaboratively to retain accounts, identify risk, and uncover opportunities that support long-term partnerships.
  • Negotiate renewal terms that balance both customer needs and business objectives.

Key responsibilities include:

  • Lead the full renewal cycle—from initial outreach through to agreement—ensuring contracts are retained and relationships strengthened.
  • Work closely with cross-functional teams to align strategies and keep customers on track.
  • Proactively identify and act on signals—spot upsell potential, multi-year opportunities, and early signs of churn.
  • Enhance our playbook by improving how we renew and retain at scale, including process updates and escalation handling.
  • Triage challenges by stepping in when contract questions or negotiation hurdles arise and work toward resolution.
  • Find and eliminate inefficiencies that slow us down or create friction for customers.
  • Stay ahead of risk by actively tracking customer health and reporting issues before they become problems.
  • Maintain accurate and up-to-date customer records, notes, risks, and next steps.

We will be excited about you if:

  • You bring 2+ years of experience in renewals, account management, or contract management—ideally in a SaaS or subscription-based environment.
  • Strong communicator who's confident navigating complex conversations with clarity and empathy.
  • Skilled at negotiation and closing—with a track record of securing win-win outcomes.
  • Driven by results, with comfort being measured on retention and revenue metrics.
  • Organised, self-directed, and adaptable to shifting priorities in a fast-paced environment.
  • Curious and collaborative—with a desire to constantly improve how we work and unlock value for our customers.

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